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eNVious Deals Australia

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Warranty & Returns

Smoke NV Australia Warranty & Returns

Smoke NV stands behind the quality of our products and we guarantee to the original purchaser that our product shall be free from defects in material or workmanship for a period of 180 days (6 months) from the original purchase date. This warranty applies to the product under normal use and is subject to all product usage documentation. In the event that you need to exchange your Smoke NV battery or chargers, simply complete the Return Merchandise Authorization (RMA) form, place the RMA form, a copy of your receipt and the item(s) to be exchanged in a padded envelope, and mail it to us at the address indicated on the RMA form. Please allow 1-2 weeks for processing.

Download Smoke NV Australia RMA Form

When purchasing ONLINE or via a RETAILER:

All exchange requests MUST be accompanied by an RMA form and a copy of receipt, must be received within 180 days from the date of the original purchase, and must include all items to be exchanged. We reserve the right to refuse any exchange request that does not meet these requirements.

  • We recommend that you return your product via traceable mail as we do not take any responsibility for undelivered exchanges. 
  • Please send only items that need to be exchanged (not the entire kit).
  • All cartridge sales are final.
  • Cartridges are unable to be exchanged.

Return & Exchange Department:

Please send your Product, RMA Form, & Receipt of Purchase to the address below:

Smoke NV Inc.
P.O. Box 666 Engadine
Sydney NSW 2233
Australia

Please Note: This is not a walk in location. You are required to mail your defective products to the address indicated on this site and on the RMA form. If your courier or delivery company requires hours of operation, please note this location is open Monday - Friday from 8:30 am - 5:00pm MST.

For more information, please contact us via email info@smokenv.com.au, thank you.